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We value our customers and are committed to protecting the privacy of personal information. In keeping with that philosophy, First Hawaii has adopted this Privacy Policy to ensure the continued protection of customers’ non-public personal information and inform the public about the measures First Hawaii takes to safeguard that information.

Who is Covered?

Any person who provides First Hawaii information through our website or any application portal is covered by this Privacy Policy. This Privacy Policy only applies to information collected through First Hawaii’s website or application portals and not to information collected offline. This Privacy Policy applies even if you are no longer a First Hawaii customer.

What We Collect

As part of the normal course of business serving our customers, we may obtain non-public personal information directly from customers and may use this information to collect additional information from customer-related transactions, or from third parties such as lenders, appraisers, surveyors or other similar entities.

We Use Cookies

If your web browser allows it, we use Cookies (small local files) to recognize your browser and retain certain browsing and preference information.

Who Can Access Personal Information?

We use our best efforts to ensure that no unauthorized parties have access to personal information. We only provide access to personal information for those employees who need to know that information to provide products or services to you. We use our best efforts to train and supervise our employees and agents to ensure that your information is handled responsibly and in accordance with this Privacy Policy. We maintain federally-compliant safeguards to protect your non-public personal information.

How Do We Use Your Information?

First Hawaii will use your information to process the transaction, product, or service that you have requested. We may use your information for other purposes as permitted by law, including but not limited to site administration, troubleshooting, site improvement, and other communications with you. We may also use your contact information (including email) to provide periodic updates about your order, along with periodic company news, updates, product, or service information.

We Do Not Sell Customer Information

We do not sell, trade, or otherwise transfer to outside parties your non-public personal information. This does not include trusted third parties who assist us in operating our website, conducting and marketing our business, or providing services to customers, as long as those third parties agree to keep customer information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce site policies, or protect the rights, property, or safety of others.

Privacy Policy Consent and Changes

By using First Hawaii’s website or application portals, you consent to this Privacy Policy. First Hawaii may change this Privacy Policy from time to time. A current version will be posted on the website at www.First First Hawaii may also send you an email notifying you of Privacy Policy changes.

Children’s Online Privacy Protection Act (COPPA) Compliance

We comply with the requirements of COPPA and do not collect any information from individuals under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years or older.

Blog Comments

  1. First Hawaii reserves the right to delete or moderate comments for any reason.
    • Comments deemed to be spam or possible spam will be deleted. Links to relevant content are ok, but please keep it relevant to the post topic.
    • Comments including profanity will be deleted.
    • Actually or potentially offensive comments will be deleted.
    • Personal attacks are not permitted and will be deleted.
    • Intellectual property violations will be deleted.
  2. Blog comments are public. Please keep that in mind while commenting.
    • First Hawaii may use comments for any purpose including without limitation training, product development, customer feedback, and promotion.
  3. First Hawaii does not endorse the content of any comments. Failure to delete a comment does not represent an endorsement or approval by First Hawaii.

Contact Us

If you have a question about this Privacy Policy or our website, or if you feel that First Hawaii is not following the stated policy, please contact us at:

Revised 3/11/2020